Policies

 

 

What is the return policy?

 

If you are not fully satisfied with your purchase, we will accept returns for either an exchange/store credit or a full refund within 30 days from the delivery date with the exception of sale items.  All sales are final on permanently discounted or marked down merchandise. Sale or clearance items are NOT eligible for return or exchange.

 

If you wish to make a return please Contact Us at info@rebeccahookjewelry.com and we will send you instructions.

 

Is your Kentucky office open to the public?

 

Unfortunately, our Kentucky office is not open to the public. You can check out our Stores list on our home page to find authorized retailers in your area.

 

Can I change or cancel my order?

 

Once the order has been placed, it cannot be changed online. If your order has not yet shipped, we’ll try to catch it before it goes out the door. Most orders process and ship immediately (excluding weekends and holidays). If it has not yet been processed we can cancel your order so that you can place it once more with the correct items. Please Contact Us immediately to notify us of any changes you would like to make on your order. Customer Service is available Monday – Friday between 9AM – 4PM EST.

 

 

Can I return items purchased from an authorized retailer?

 

All orders purchased from an authorized retailer cannot be returned directly to us. Please contact the authorized retailer for further assistance.

  

 

Can I return items I purchased online to a retailer?

 

All orders purchased on Rebeccahookjewelry.com must be returned to our Kentucky office by mail and cannot be returned to other retailers. 

 

How long will it take to receive my order?

 

Once you placed an order with us, please allow up to 1 – 2 business days for processing orders.  Orders placed for overnight delivery will be shipped out on the following business day. If you need something by a certain date, please send us an email at info@rebeccahookjewelry.com. We will always do our best to accommodate your requests and we appreciate your understanding and patience. 
  

What is our warranty policy if jewelry is damaged?

 

Our standard product warranty policy is 12 months from the date of purchase. This covers any material defects but does not apply to standard wear and tear. Should anything happen to your jewelry within 12-months of purchase please Contact Us. We will replace the damaged item with a new piece of jewelry.

 

Can I replace a lost earring?

 

We can only make and sell full pairs of earrings. If the style is in stock, you may purchase another pair.

  

What is your privacy policy?

 

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these promotional items, you may opt out by contacting us at info@rebeccahookjewelry.com with “REMOVE” as the subject header.

 

Is my transaction safe?

 

All order information sent to Rebeccahookjewelry.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.

 

How do I care for my jewelry? 

 

Excessive contact with water, lotions, perfumes & chemicals will deteriorate the quality of the plating and semi-precious stones. Our jewelry is plated with 18K gold and can be cleaned with a polishing cloth or light soap and a soft toothbrush to remove lotions etc.  Excessive polishing is unnecessary and jewelry cleaner is not recommended.

  

If you believe your jewelry has a manufacturing defect, please email us at info@rebeccahookjewelry.com with your order number and a photograph of your piece and will be happy to facilitate an exchange for you.